1. What is TEK HIERRO Shop ?

TEK HIERRO is an online store specializing in the sale of unique art objects. We showcase exceptional creations from talented artists, providing our customers with an exclusive selection.

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2. How can I place an order on your website ?

To place an order, explore our collection of artworks, select your favorite items, add them to your cart, and follow the steps of the secure payment process. Once the order is confirmed, you will receive an email notification.

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3. What payment methods do you accept ?

We accept major credit cards as well as payments via bank transfer. Choose the option that suits you best during the payment process.

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4. Can I cancel my order after placing it ?

Once the order is confirmed, cancellation becomes challenging. However, contact our customer service as soon as possible, and we will do our best to assist you.

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5. What is your return and refund policy ?

Refer to our "Return and Refund" section for detailed information on our return and refund policy.

 

6. How can I track my order ?

Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to track your package in real-time.

 

7. Do you offer international shipping services ?

Yes, we deliver our products internationally. Shipping fees vary based on the destination, and delivery times are provided during the checkout process.

 

8. How can I contact you for additional questions ?

Our customer service team is available to answer all your questions. Feel free to contact us via email at [email address] or by phone at [phone number].

 

9. How can I stay informed about new collections and promotions ?

Subscribe to our newsletter to receive the latest news, special offers, and updates on our new collections. You can sign up at the bottom of our homepage.

 

10. Where can I find more information about TEK HIERRO ?

Explore our website to discover our history, our partner artists, and learn more about our commitment to unique art. For specific information, feel free to check our "About" and "Contact" pages.

 

 

We hope these answers are helpful. For any other questions, please don't hesitate to contact us.

Best regards,

The TEK HIERRO Team